Leopards
No AI
KES 500
per user / month
- Up to 5 users
- No AI requests
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Support for every client you manage, in one place
AI-assisted tickets, automatic SLA tracking and one dashboard for every client you support.
Built for IT service providers and MSPs who run support for several clients, software and ERP providers, and internal IT and support teams.
Powered by Krisha Solutions
The problem
Supporting many clients shouldn’t mean juggling many inboxes
Requests scattered everywhere
Support requests arrive across several inboxes and spreadsheets, so there’s no single picture of what’s open.
Targets checked too late
Service targets are only looked at after they’ve been missed, when it’s too late to do anything about them.
No clear owner
Nobody is clearly responsible for each ticket, so requests wait while everyone assumes someone else has it.
How it works for an MSP
One account. Every client kept separate.
Run support for all your clients from one place, while each client sees only what belongs to them.
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One account, many organisations
You have one KrishaSure account, and each client is its own organisation inside it.
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Each client set up their way
Every client gets its own support email address, business hours and service targets (SLAs). Clients on a support contract also get contracted hours with a running balance.
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Clients raise and follow tickets
Clients email their support address or log in to raise and follow tickets, and only ever see their own.
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One shared queue
Your team works from a single shared queue across all clients.
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Suppliers, limited
Outside suppliers can be given access to just their own category, and nothing else.
Automation
The routine work happens on its own
KrishaSure routes, times, escalates and follows up, so your team can focus on solving problems.
Routing
Tickets go to the right person by category skill and priority, using agent levels your company names itself, for example Tier 1 to Tier 3.
SLAs
Set targets by priority, category or client. They count business hours only, breaches are flagged, and agents get a heads-up at 75% of the target.
Escalation
A ticket that passes its SLA moves up to the next level with the right skill, and everyone involved is told.
Pending
While you wait on the client, the SLA clock pauses and the client is reminded. If they stay silent, the ticket closes itself.
Clients, agents and admins get emails on key events (created, assigned, comments, escalated and resolved), sent from the client’s own support address. Replying by email adds to the same ticket, and an email to a support address becomes a ticket.
AI assistance
An AI assistant that helps before a ticket reaches your team
When someone raises a ticket, an AI assistant suggests a fix from the description and any screenshots, and answers follow-up questions.
- If it doesn’t solve the problem, the whole conversation passes to the agent, so nobody has to start again.
- Emailed tickets are categorised automatically, and an agent can correct the category in one click.
- Each plan has a monthly AI allowance, so usage is capped and costs stay predictable.
- Ticket raised
- Fix suggested
- Handed to an agent if needed
Everything else
The essentials, built in
A dashboard for each role
Separate dashboards for administrators, agents, suppliers and clients.
Reports
Agent performance, SLA compliance, ticket volumes and ticket ageing.
Full ticket history
Every ticket keeps its complete history, with file attachments.
Categories you control
Set up the ticket categories that match the work you do.
Escalation on or off
A company-wide switch turns automatic escalation on or off.
Email in, email out
Clients can work entirely by email, and every reply lands on the right ticket.
Pricing
Simple pricing in Kenyan Shillings
Priced per active user per month. Users means every active user in your account, including your team, suppliers and client contacts. Deactivated users aren’t counted.
Lions
With AI assistant
KES 750
per user / month
- Up to 15 users
- 100 AI requests / month
Buffalos
With AI assistant
KES 700
per user / month
- Up to 25 users
- 400 AI requests / month
Rhinos
With AI assistant
KES 650
per user / month
- Up to 50 users
- 1,200 AI requests / month
Elephants
Enterprise
Let’s talk
pricing discussed separately
- 50+ users
- Custom AI allowance
KES 50,000 one-time implementation fee covers account setup and team training.
AI requests cover suggestions, chat and automatic categorisation of emailed tickets. The allowance resets on the 1st of each month.
FAQ
Common questions
Can clients see each other’s tickets?
No. Each client is its own organisation, and clients only ever see their own tickets.
Does it use business hours?
Yes. Each client has its own business hours, and SLA targets count business hours only.
What counts as a user?
Every active user in your account: your team, suppliers and client contacts. Deactivated users aren’t counted.
Can suppliers be limited?
Yes. A supplier can be given access to just their own category.
Powered by Krisha Solutions
Book a 30-minute demo, or a pilot with two of your client organisations
See how KrishaSure would work for your clients and your team.
Khushboo Ruparel
Founder, Krisha Solutions