Managed IT Services and Technical Support
Ongoing IT support and maintenance for businesses that need their technology properly looked after, without building an internal IT department.
The challenge
IT support that only reacts when something breaks
Without a structured arrangement, IT support tends to happen in emergencies.
Issues are fixed as they come up, but nobody is looking at the bigger picture: why the same problems return, what needs maintenance, and what could fail next. Managed IT support gives your IT a clear owner and a regular routine.
Sound familiar?
- IT problems are only dealt with once something breaks
- Staff aren’t sure who to call, or wait too long for help
- Suppliers point at each other when something goes wrong
- No clear picture of what is being maintained, or by whom
What’s included
Managed IT support from Krisha Solutions
We agree the scope with you, so the support matches how your business works.
Ongoing IT support and maintenance
Regular attention for your computers, network and systems, so they are maintained as part of a routine and not only when they fail.
Proactive maintenance and troubleshooting
Finding and dealing with developing issues, recurring faults and outdated configurations before they turn into bigger disruptions.
User support and technical assistance
Help for your staff with the day-to-day technical issues that stop them working, from device problems to access and application issues.
IT vendor coordination
We deal with your internet providers, software vendors and equipment suppliers on your behalf, so you don’t have to manage technical conversations yourself.
Structured support arrangements and SLAs
A clear support arrangement that sets out what is covered, how to request help and the service levels we agree with you.
Organised support requests
Support requests are handled through a structured process, so each one has an owner and is followed through to resolution. Learn about KrishaSure, our helpdesk product.
How it works
Getting started with managed IT support
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Initial conversation
We learn about your business, your users and the IT issues you’re dealing with.
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Understand your setup
We look at your current systems and infrastructure to see what needs attention.
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Agree the arrangement
We agree the scope of support and the service levels that suit your business.
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Ongoing support
We provide support and maintenance, and review with you how things are going.
Who it’s for
A good fit for growing businesses
Managed IT support suits businesses with roughly 20 to 150 staff that rely on IT every day but don’t have a dedicated internal IT team, or have a small team that needs extra capacity.
It works particularly well for professional firms and organisations where staff can’t afford to lose time to IT problems: accounting and audit firms, law firms, consultancies, logistics and distribution companies, engineering and construction businesses and NGOs.
Frequently asked questions
What is managed IT support?
It is an ongoing arrangement in which an IT partner takes responsibility for supporting and maintaining your IT, instead of you calling a technician each time something goes wrong. The arrangement sets out what is covered and how support is provided.
We already have an IT person. Can you still help?
Often, yes. We can work alongside an internal IT person or small team, for example with infrastructure work, vendor coordination or extra support capacity. Tell us how your team is set up and we’ll discuss what would be useful.
Will managed IT support stop all IT problems?
No IT provider can honestly promise that. What regular maintenance and a structured approach do is reduce avoidable issues and make sure that, when problems happen, they are dealt with in an organised way.
How do we get started?
Contact us on WhatsApp or through our contact page with a short description of your business and your current IT setup. We’ll arrange a conversation to understand what you need.
Related services
Let’s talk about your IT
Tell us what’s working, what isn’t and what you’re planning. We’ll discuss it with you and suggest practical next steps.